TRUE YOU PROGRAM TERMS OF USE

Last Updated: January 2024

I. INTRODUCTION

This Terms of Use Agreement is between Kathryn Green, Master Coach, of True You, LLC (hereafter “True You” or “Coach”) and the Client (hereafter “Client”, “you”, “your”). We ask that you read this agreement carefully as it governs our relationship and your use of our programs, services, and platforms.

1. Overview of Services

True You offers transformative coaching experiences through various formats, including:

• One-to-One Coaching Programs
• Group Programs (including Reclaim & Thrive)
• Special Promotional Offers
• Community Membership (true yoUNITY)

Each program type is designed to support your journey of personal growth and transformation while maintaining professional standards and clear expectations for our work together.

B. Acceptance of Terms

By enrolling in any True You program or service, you acknowledge and agree that:

1. You have thoroughly reviewed this agreement
2. You have had the opportunity to discuss any questions about these terms with True You
3. You have had the opportunity to have these terms reviewed by an attorney if desired
4. You understand and accept all terms contained herein
5. You agree to abide by these terms throughout our work together

II. PROGRAM TYPES & SPECIFIC TERMS

A. One-to-One Coaching

All One-to-One Coaching Programs include:

• Individual coaching sessions conducted by video conference (Zoom) or phone (if necessary)
• Support program materials customized for your journey
• Membership in true yoUNITY, our online communication and workspace platform
• In-between session communication and support as needed

Program Timeline & Structure

Your coaching program is designed to be completed within the designated time from your enrollment date. We provide a 4-week grace period beyond this timeline to accommodate scheduling needs, unless otherwise specified (such as within a promotional offer). Your enrollment becomes active upon receipt of payment, whether you’ve chosen to pay in full or through installments.

Scheduling & Session Policies

Sessions are pre-scheduled to ensure consistent support throughout your program. We understand that life sometimes requires flexibility, so you may adjust your session time with at least 24 hours advance notice. If notice isn’t provided within this timeframe, the session will be forfeited.

We do make exceptions to this 24-hour policy in cases of emergency or illness. However, if no notice is received by the time the session begins, or if adjustments extend beyond the program’s timeline (including grace period), the session will be forfeited. Please note that there are no refunds for used, missed, or forfeited appointments.

Payment Structure

Your investment in the program includes a $500 non-refundable program deposit. You may choose to:

• Pay in full at the start of your program
• Utilize our auto-payment option for increased flexibility
• Make payments via credit/debit card or bank payment (ACH)

All payments are processed through True You, LLC. If you select the payment plan option, you’ll be automatically billed for remaining payments as agreed, and you’ll need to save your credit/debit card in our secure system for auto-payment processing.

Cancellation & Refund Terms

Should you need to cancel your participation in the program:

• Prior to your first session: You are responsible for the $500 non-refundable deposit
• Between first session and midway point (e.g., session 9 of 18): You are responsible for half of the program fee
• After midway point through end of program: You are responsible for the full program fee.
• All cancellation requests must be received in writing.

Please note: All sales are final with any special promotional offers. You maintain access to all program features for the duration of your program.

B. Reclaim & Thrive Membership

Reclaim & Thrive is designed as a transformative group coaching experience that includes:

• Monthly themed workshops with practical tools and exercises
• Bi-monthly group coaching sessions
• A supportive community environment
• Comprehensive program materials and resources
• Access to workshop recordings and ongoing support

Monthly Membership Details

The monthly membership option provides flexibility while maintaining full access to all program features:

• Monthly membership fee (rates vary based on current promotions and member status)
• Freedom to cancel your membership at any time (see cancellation procedures)
• Continued access through the end of your paid period
• No refunds issued for the current or previous month’s payments
• All program benefits and access maintained until the end of your paid period

Annual Membership Benefits

When available, the annual membership offers additional value for those ready to commit to their transformation journey:

• One-time annual payment
• Savings off monthly rate (percentage varies by promotion)
• Non-refundable due to the special pricing structure
• Guaranteed access to all program features for the full 12-month period
• Special rates and terms may apply for current coaching clients

Program Delivery & Access

Your membership includes:

• Live workshop participation (strongly encouraged but not required)
• Recording access for all workshops and sessions
• Consistent timing for live sessions
• Two monthly group coaching sessions
• Comprehensive digital resource access
• Full community platform features
• Ongoing support and engagement opportunities
• Specific dates for each month’s sessions will be shared in the community calendar

Payment Processing

All memberships are processed securely through the Mighty Networks platform via Stripe:

• Monthly memberships are automatically billed each month
• Annual memberships are processed as one-time payments
• iOS users may have slightly different payment processes through Apple
• Special rates are applied automatically for qualifying members

Cancellation Procedures

To cancel your membership:

1. Follow the appropriate cancellation steps within Mighty Networks (varies by platform – desktop, iOS, or mobile web)
2. Send written notice to kathryn@reclaimthetrueyou.com
3. Maintain access through your paid period
4. No immediate cancellations available unless account deletion is requested
5. Annual memberships are non-refundable

Please note: For founding member monthly and annual subscriptions, and any other promotional offers, all sales are final. You maintain access to all program features for the duration of your program.

III. PLATFORM & COMMUNITY

A. true yoUNITY Community Overview

The true yoUNITY Community, hosted by Mighty Networks, serves as our digital home for community connection, learning, and support. This space is thoughtfully designed to enhance your experience and facilitate meaningful interaction with both program content and fellow community members.

Platform Access & Usage

• Access is granted upon program enrollment
• Your access continues through your membership period
• Login credentials are personal and should be kept secure
• Technical requirements include computer or mobile with reliable internet access and updated browsers
• Mobile access available through the Mighty Networks app
• Community Standards & Values

Our community thrives on these core values:

• Engagement: Active, thoughtful participation
• Encouragement: Supporting fellow members’ growth
• Embrace: Accepting all aspects of our journeys
• Curiosity: Maintaining openness to learning
• Compassion: Extending kindness to self and others
• Connection: Building authentic relationships

B. Privacy & Confidentiality

Community Privacy

Our community is built on trust and mutual respect. All interactions, discussions, and shared experiences within our community spaces are considered confidential. This means that personal stories, challenges, and insights shared by community members must remain within our community space. While you are welcome and encouraged to share your own personal insights and learnings from the program with others, you agree not to share other members’ experiences or personal information outside of the community.

To protect the privacy and safety of all members, taking screenshots, making recordings, or sharing any community content outside the platform is strictly prohibited. This includes conversations, workshop content, and personal shares from other members.

True You may occasionally use de-identified, aggregate information about program participation and outcomes for program improvement and development. This means we might share general insights about program success, but never in a way that could identify individual members or their personal experiences.

Content Protection

The materials, resources, and content provided through our programs represent significant intellectual investment and are designed specifically for your growth and development. All program materials, including workshops, guides, exercises, and recordings, remain the intellectual property of True You. When you join our programs, you receive a personal-use license to engage with these materials during your membership period. This means you can use them for your own development and growth, but you agree not to reproduce, distribute, or share them with others outside the program.

We respect that your contributions to the community – your posts, shares, and created content – remain your intellectual property. However, by participating in our programs, you grant True You permission to use your content within our platform for community engagement and program purposes. This might include featuring your insights in community discussions or using your questions to guide workshop content, always maintaining appropriate context and attribution.

C. Technical Considerations

Platform Access and Requirements

To fully participate in our programs and access all features, you’ll need reliable internet access and an up-to-date web browser. While our platform is designed to be user-friendly, basic technical proficiency is needed to engage with our digital content and community features. We recommend familiarizing yourself with the platform’s basic functions early in your membership to ensure you can fully participate in all aspects of the program.

Mobile access is available through the Mighty Networks app, offering convenient ways to stay connected with the community and access program content on the go. However, we recommend using a desktop or laptop computer for participating in live workshops and accessing certain program materials for the best experience.

Content Delivery and Access

We strive to make all program content easily accessible while protecting its integrity. Live sessions are recorded whenever technically feasible, allowing you to revisit the content or catch up if you miss a session. These recordings, along with all program materials, are available through your membership period and can be accessed through our platform.

To protect the value and integrity of our program content, we maintain certain download restrictions. While you can access all content through our platform, direct downloads of videos and certain materials may be limited. This helps us ensure that content remains secure and is used as intended within the program context.

If you encounter technical difficulties, support is available to help you resolve platform-related issues. We’re committed to ensuring you can fully access and engage with all program features.

IV. COACHING RELATIONSHIP & RESPONSIBILITIES

At the heart of our work together lies a professional coaching relationship built on trust, mutual respect, and clear understanding of our respective roles and responsibilities. This section outlines the nature of our work together and helps set expectations for a successful coaching experience.

A. Personal Responsibility

The coaching journey is a collaborative process, but ultimately, you are the expert in your own life. As a participant in any True You program, you maintain full responsibility for your decisions, actions, and well-being throughout our work together. This means you choose how to engage with the program content, what actions to take, and how to implement insights and strategies in your life.

Your results and experiences in the program will naturally vary based on numerous factors, including your level of engagement, implementation of tools and strategies, and your unique circumstances. We encourage you to participate fully while honoring your own pace and process.

B. The Coaching Relationship

Our coaching relationship is designed to support your growth and transformation in a professional, structured way. We maintain clear boundaries while creating a supportive space for your development. This relationship is characterized by:

Direct and honest communication: We believe in open, transparent dialogue that serves your growth. You’re encouraged to share your thoughts, concerns, and experiences honestly, and you can expect the same from us.

Professional boundaries: While our work together may touch on personal topics, we maintain appropriate professional boundaries. This helps create a safe, effective coaching container.

Collaborative problem-solving: If you feel the coaching isn’t meeting your needs or could be more effective, we ask that you bring this to our attention. Together, we can discuss adjustments and ensure the coaching serves your growth optimally.

C. Professional Scope

As your coach, I bring extensive training and certification in Life Coaching, Holistic Health Coaching, and Yoga Teaching. However, it’s important to understand that this role has specific boundaries and limitations. The coaching relationship is not a substitute for professional medical, mental health, financial, or legal services.

My role is to:

• Support your personal development journey
• Provide tools and strategies for growth
• Facilitate insights and awareness
• Guide you in creating sustainable change
• Maintain a safe, supportive environment for your growth

I do not:

• Provide medical or psychological diagnosis or treatment
• Offer legal or financial advice
• Make decisions on your behalf
• Guarantee specific outcomes

V. DISCLAIMERS & LIMITATIONS

A. Professional Boundaries and Scope of Practice

While True You provides comprehensive coaching and guidance for personal development, it’s essential to understand the boundaries of our services. Our programs and coaching are designed to support your growth and transformation but are not substitutes for professional medical, psychological, financial, or legal services.

We take our professional responsibilities seriously and maintain clear boundaries in service to your wellbeing. If topics or concerns arise that would be better addressed by other professionals, we will recommend appropriate referrals while continuing to support you within our scope of practice.

B. Health and Medical Considerations

Your health and wellbeing are paramount. If you are currently under medical care or taking prescribed medications, we ask that you:

Maintain open communication with your healthcare providers about your participation in our programs. Any suggestions regarding lifestyle changes, particularly those affecting diet, exercise, or stress management, should be discussed with your healthcare team before implementation.

Continue all prescribed treatments unless modified by your healthcare provider. The strategies and tools we explore in coaching are designed to complement, not replace, your medical care.

Keep us informed of any relevant health conditions or changes that might affect your participation in the program. This helps us ensure our work together remains appropriate and supportive of your overall wellbeing.

C. Results and Expectations

Every individual’s journey is unique, and results from our programs vary based on numerous factors. While we provide proven tools, strategies, and support, your specific outcomes will depend on various elements, including:

• Your level of engagement with the program
• Consistent implementation of tools and strategies
• Your unique circumstances and starting point
• External factors in your life and environment
• Time dedicated to the work
• We are committed to supporting your growth while maintaining honest communication about what you can expect from our work together.

VI. LEGAL FRAMEWORK

A. Dispute Resolution

We believe in addressing any concerns directly and amicably. However, in the event that a dispute arises regarding our services or this agreement, we have established a clear process for resolution:

All disputes will be handled through binding arbitration with the American Arbitration Association, using their Commercial Arbitration and Mediation Center procedures. This provides a fair, efficient process for resolving any issues that may arise. The arbitration will be conducted by a single arbitrator, and any judgment on the award rendered may be entered in any court having jurisdiction.

The sole remedy available through arbitration is a refund of the program fee. This limitation helps maintain clear boundaries while ensuring fair resolution options.

B. Governing Law

This agreement is governed by and interpreted according to the laws of the State of Colorado. Any legal proceedings or arbitration will take place in Fort Collins, Colorado. This provides a consistent legal framework for our work together while ensuring clear jurisdiction in any matters requiring legal attention.

C. Updates and Amendments

We may periodically update these terms to better serve our community and maintain appropriate protections for all involved. When we make changes:

Updates will be posted on our website at reclaimthetrueyou.com/terms

Significant changes will be communicated directly to program participants

The “Last Updated” date at the top of the terms will be revised

Your continued participation in programs constitutes acceptance of updated terms

VII. CONTACT & COMMUNICATION

Clear, consistent communication is essential for a successful coaching relationship. For any questions, concerns, or formal notices:

Primary Contact: Kathryn Green

Email: kathryn@reclaimthetrueyou.com

Response Time: Expect responses within 24-48 hours during regular business hours

Written Notices: All formal notices or requests must be in writing

We maintain professional, timely communication while respecting boundaries and program structures. Your questions and concerns are important to us, and we’re committed to providing appropriate support within our established communication frameworks.

VIII. ACKNOWLEDGMENT

By participating in any True You program, you acknowledge that you have thoroughly reviewed and agree to all terms contained in this agreement. Your continued participation in our programs constitutes ongoing acceptance of these terms and any published updates.